{"id":775,"date":"2015-02-07T13:30:04","date_gmt":"2015-02-07T18:30:04","guid":{"rendered":"http:\/\/www.gregcruce.com\/?p=775"},"modified":"2016-04-30T22:13:52","modified_gmt":"2016-05-01T02:13:52","slug":"mycomcastspeed-96-reduction-peak-non-peak","status":"publish","type":"post","link":"https:\/\/www.gregcruce.com\/mycomcastspeed-96-reduction-peak-non-peak\/","title":{"rendered":"#MyComcastSpeed &#8211; My 96% reduction in peak to non-peak"},"content":{"rendered":"<p><strong>Update July 2015:<\/strong> It took several months &#8211; but &#8211; my speed levels returned. \u00a0I eventually filed a complaint with the FCC over it, and throughout the months I kept in touch with my appointed contact and she gave me credit each month for my service. Comcast recently upgraded equipment in Atlanta and rolled out significantly faster speeds, so I&#8217;m sure the situation wasn&#8217;t resolved from my doing in as much as it was infrastructure upgrades. \u00a0Still, getting a full credit each month during the slowdown for near non-usage helped.<\/p>\n<p>If you are suffering slow speeds, I <a href=\"https:\/\/consumercomplaints.fcc.gov\/hc\/en-us\" target=\"_blank\">suggest filing a complaint with the FCC<\/a>\u00a0as I did. \u00a0The FCC requires that Comcast address each complaint and monitors them randomly. At worst, you may get a full or partial credit for the lack of speed.<\/p>\n<p><img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-779\" src=\"http:\/\/www.gregcruce.com\/wp-content\/uploads\/mycomcastspeed2.png\" alt=\"MyComcastSpeed - 96% reduction from peak to non-peak\" width=\"580\" height=\"437\" \/><\/p>\n<p>That&#8217;s a recent chart of my upload and download speed from Comcast. \u00a0I started noticing that at night, speeds\u00a0were sluggish with my Internet. \u00a0I ran a quick speed test, and as expected it came back quite slow &#8211; less than 2.5Mbps slow. \u00a0What was going on?<\/p>\n<div class=\"message_box success\"><p><a href=\"#help\">Ready To Test? &#8211; Download The Program And Test Your Speed<\/a><\/p><\/div>\n<h2>Asking Comcast For Help<\/h2>\n<p>So I reached out to Comcast&#8217;s\u00a0Internet phone support &#8211; and after 30 minutes of waiting on the phone with no pickup, opted to use their chat system instead. \u00a0Within a\u00a0few minutes I was chatting with an individual, and we went through several standard exercises:<\/p>\n<ul>\n<li>resetting the modem<\/li>\n<li>resetting my router<\/li>\n<li>plugging into the router (which I already was)<\/li>\n<li>pushing the configuration to the modem<\/li>\n<\/ul>\n<p>After all this, the speeds simply were not affected. \u00a0The support person gave up and said that a tech would need to come out to resolve it, and would be present 1\/27\/2015. \u00a0Sure, whatever to get my speeds I&#8217;m paying for back.<\/p>\n<h2>Sudden Increase In Speed?<\/h2>\n<p>Whilst working from home and waiting for Comcast support, I noticed that my Internet speeds had returned. \u00a0Did something magically happen? Did the configuration finally\u00a0take with my modem? That&#8217;s when it hit me.<\/p>\n<p>Comcast oversold my area.<\/p>\n<p>That was the only explanation &#8211; nothing had changed on my network. \u00a0The only variable was time. When I tested my modem at night, I got maybe 2.5Mbps. \u00a0During the daytime, my glorious 50Mbps speeds were back. \u00a0So, I waited for the Comcast tech to arrive.<\/p>\n<h2>The Conversation<\/h2>\n<p>When the tech shows up, I start to talk to him.<\/p>\n<p>&#8220;I think I know what the issue is&#8221;, I say.<\/p>\n<p>&#8220;Oh yeah, what is it?&#8221; he says.<\/p>\n<p>&#8220;My area is oversold&#8230;&#8221;<\/p>\n<p>&#8220;You got it&#8230;&#8221; he says.<\/p>\n<p>He then shows me an email that says that says my Internet runs out of a certain &#8220;block&#8221; in Comcast. \u00a0Not just mine, but 100 of them are oversold. \u00a0I asked how big these &#8220;blocks&#8221; were. \u00a0He said that they cover a very large and populous areas. \u00a0So a &#8220;very large and populous area&#8221; x 100, was being affected.<\/p>\n<p>&#8220;Do you know if there are plans to add capacity to it?&#8221; I asked.<\/p>\n<p>&#8220;I&#8217;m sure they will, but there&#8217;s no ETA I can give you&#8221; he replied.<\/p>\n<p>It wouldn&#8217;t do any good to criticize him, when the issue is known and it is further away, in both network topology\u00a0and corporate structure.<\/p>\n<h2>A Known Speed Issue<\/h2>\n<p>Trying to build my case up,\u00a0I found an amazing program, <a href=\"http:\/\/www.gmwsoftware.co.uk\/\">Auto speed tester by JackDinn<\/a>, which allows you to &#8220;automate&#8221; your speed testing. \u00a0So after installing it, and letting it run in the background, that&#8217;s when the picture really became clear.<\/p>\n<p>There was a 96% reduction in speed from peak (nights) to non-peak (weekday daytime).<\/p>\n<h2><a name=\"help\"><\/a>How You Can Help<\/h2>\n<p>So, being a lone person won&#8217;t help. \u00a0That&#8217;s where I want to rally the Internet to help. \u00a0Let&#8217;s fight this travesty of billing and bandwidth with data and science.<\/p>\n<ol>\n<li>Download the <a href=\"http:\/\/www.gmwsoftware.co.uk\/\" target=\"_blank\">Auto\u00a0speed tester<\/a><\/li>\n<li>Upload and tag your images on Twitter with <a href=\"https:\/\/twitter.com\/search?q=%23MyComcastSpeed\" target=\"_blank\">#MyComcastSpeed<\/a> and the percentage of reduced speed you receive<\/li>\n<li>Blog about your speeds,\u00a0link to other\u00a0stories, and promote <a href=\"https:\/\/twitter.com\/search?q=%23MyComcastSpeed\" target=\"_blank\">#MyComcastSpeed<\/a>.<\/li>\n<\/ol>\n<p>Together we can raise awareness, get press, and let Comcast know we&#8217;re frustrated with\u00a0not getting what we pay for.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>That&#8217;s a chart of my upload and download speed from Comcast.  I started noticing that at night, speeds were sluggish with my Internet.  I ran a quick speed test, and as expected it came back quite slow &#8211; 2.5Mbps slow.  What was going on?<\/p>\n","protected":false},"author":1,"featured_media":987,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[58],"tags":[74,70,71,73,72],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v22.5 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>#MyComcastSpeed - My 96% reduction in peak to non-peak - www.gregcruce.com<\/title>\n<meta name=\"description\" content=\"At night, speeds were sluggish with my Comcast Internet. 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